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FAQ & Troubleshooting

Find quick answers to common Access Control Admin portal questions.

Last updated: 2026-01-26 Where to find it: Help > FAQ (docs) or sidebar > Resources > FAQ Who can use it: All portal users Prerequisites: None Help link: /faq

How to do it​

Use this FAQ​

  1. Scan the section that matches your issue.
  2. Try the suggested fix.
  3. If the issue persists, contact your administrator with the page and error shown.

Common questions​

I can’t sign in. What should I check?​

  • Make sure you are using the correct email address.
  • Try the Forgot Password link to reset your password.
  • If you use MFA, check that the code hasn’t expired and your device time is correct.
  • If you were locked out, wait a few minutes and try again or contact your admin.

I can sign in but I don’t see a menu item or page.​

Access is controlled by roles and permissions. Ask your administrator to confirm you have the required access for that page.

The portal says I don’t have permission to edit or save.​

Your role may not allow updates. Contact your administrator to request edit access.

An invitation email didn’t arrive.​

  • Check spam/junk folders.
  • Confirm the email address is correct.
  • Ask an admin to resend the invitation.

A user is still showing “Pending”.​

The user hasn’t accepted their invitation yet. They need to complete the sign-up link sent by email.

A user isn’t showing in the list.​

  • Clear filters (Status, Role, Search) and try again.
  • Ensure you are viewing the correct tenant or organization.

I can’t update my profile details.​

  • Some fields may be locked by your organization.
  • If the Save Changes button is disabled, your role doesn’t allow updates.

My profile photo won’t upload.​

  • Try a smaller file size.
  • Use a common image format such as JPG or PNG.

I was signed out unexpectedly.​

Sessions can expire after inactivity. Sign in again; if it keeps happening, notify your admin.

I revoked a session but it still looks active.​

Refresh the page. If it persists, wait a minute and check again.

Screenshot / Callout​

Use the Help link in the portal to return to this FAQ quickly.

Expected outcome​

  • You can resolve common issues without leaving the portal.
  • You know when to contact an administrator for access changes.

Troubleshooting​

  • Still stuck? Share the exact error message and page name with your administrator.
  • Not sure which page applies? Start with Getting Started.